Our return policy
We at Toraan take utmost care and do stringent quality checks to ensure that the items are delivered to you in perfect condition. Our objective is to provide a hassle-free shopping experience to our customers. Hence, we provide you with honest images and exact specifications for you to make an informed decision.
We offer only exchange and have a no-refund policy. A product is eligible for exchange if it is wrongly delivered/damaged/broken or even if you are not satisfied with the quality of the product.
What if my order is incomplete/wrong or my product is damaged?
If due to any reason, you receive wrong/incomplete order or damaged product, you are requested to trigger us an email at email@example.com with copy of invoice/receipt and clear pictures of the product within 48 hours of receiving the product. Any request after 48 hours will not be entertained.
What if I don’t like my product?
In an odd case, if you do not like our products, we offer a 7-day exchange policy, except for the following items:
For all other items, please send us a message by email at firstname.lastname@example.org with a copy of receipt, pictures of the product and reasons for exchange within 7 days from the date of receipt of the product.
On receipt of your email with required documents and pictures, our team of experts will review your request and convey our findings to you within 7 working days.
If your request is accepted, you will be asked to ship back the product(s) with original packing(s) to our office in London, U.K. Please take utmost care in repackaging and shipping the products to avoid any incidental damage during the return of items.
The exchange/refund for your returned product will be processed within 7 working days of receiving the package and store credit will be issued to you. The store credit will be equivalent to the original price of the product purchased less minor handling fee and can be redeemed on our website within 30 days from date of issue.
Do I have to pay the shipping cost while returning my product?
Shipping cost will be borne by the customer. If you return an item on which you received ‘free delivery’, you will be provided with store credit equivalent to the amount paid less the combined packing and delivery costs incurred by us in sending you the item(s).